Frequently Asked Questions
Formulated for your convenience.
Appointments
Rich Lash is located in Union City, GA.
The address is included in all confirmation emails.
We use faux mink lashes.
Appointments are scheduled through our booking platform here: https://bit.ly/3P2Wz9m
Click reschedule/cancel in the confirmation email you received upon booking.
Please reschedule or cancel 24 hours before your appointment to avoid being blocked.
There are no cancellation or rescheduling fees. All cancellations will be refunded in full to your payment method.
There is a fifteen-minute grace period. After that, a $35 late fee will be due upon arrival.
The schedule you see online is always correct. We are fully booked if there aren't any available slots for the day.
Text 877-DESTYNI with the needed date & time. There is an additional fee.
You can view the time each service takes on our booking platform.
Mixie Mink, Treasure Mink, or Fairy Mink
Yes. However, it is at the stylist's discretion. Book under "FOREIGN RETOUCH."
Shipping
Everything gets shipped from our headquarters located in Atlanta, GA, USA
One business day. (Holidays and weekends are not included)
For domestic orders, items will arrive within three days once shipped. International orders will arrive within 10-15 days.
Refunds & Exchanges
All sales are final. Rich Lash does not offer exchanges/refunds on any services, training, or products. We do not allow cancellations or returns on any orders.
If an item is defective, don't hesitate to contact support@richlashtech.com for assistance. Be as detailed as possible. Please allow up to 48 hours for a response.